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Nixel
OrderManager - FAQs
What really is Nixel OrderManager
?
Nixel OrderManager is a product from Nixel Technology that can work
well for an organization that needs to frequently process orders from
customers.
What kind of companies will find Nixel OrderManager
useful ?
Any manufacturing, industrial servicing, software, consulting, web design,
engineering and personalized service company will find the product useful.
How long will it take to implement
Nixel OrderManager?
We have done implementations in 1 day and explained the product to customers
who have been able to then use it from the second day onwards. We have
the case of a customer who downloaded the product and began to use it
from the fourth day onwards.
We believe Nixel OrderManager is extremely simple to learn and use.
Organizations however need to look at the product and its features objectively.
Many organizations find some small features or duplication of data entry
and believe everything should be seamless. While this is a laudable
objective, it is not always possible in a limited cost and time. We
believe organizations need to look at software as a part of the continuous
change process and keep improving all the time.
Nixel OrderManager fulfils an important organizational need and is
available at an extremely cost-effective pricing. If implemented quickly,
it can generate paybacks in months for the organization. This benefit
will enable the organization to become more nimble and result in savings
some of which can then be ploughed into further integration and improvement.
Nixel believe the product will fulfill the essential requirement of
automating the order processing process and communications and more
importantly enable the information to be made available uniformly to
everyone in the organization who is concerned with the order. The same
feedback will also be received by the customer froim everyone in the
organization since the source of the feedback will be the information
provided by Nixel OrderManager.
Can I customize Nixel OrderManager?
The data lists, the users and their groups, their roles and privileges,
the activities that form the working process in the organization and
the hierarchical trees can be customized to suit each organization's
needs. The basic operations and features of the product cannot be changed
or customized.
Nixel provides the source code for all report formats which can be
easily customized by anyone who knows Visual Basic and its Data Reports
module.
What is the licensing policy on
the product ?
Nixel OrderManager has a fixed cost of $499. This is a product cost
and provides multi-user functionality from one to 25 users at no additional
cost.
If I have only 5 users who can
work on this product, what is the price at which I can get Nixel OrderManager
?
The pricing of the product is independent of the number of users up
to a maximum of 25. The same price will apply whether you make use of
all the 25 users possible or only a few of them. This however gives
you the flexibility of have a single product license that will not need
upgrade even if you go up to 25 users.
What happens if my organization
exceeds 25 users?
You can easily upgrade the product license in slabs of 25 users each
at a cost of $299 for every additional set of 25 users.
What about training and implementation
assistance?
Nixel does not provide any on-site training or implementation assistance
for the product. There is however an instructional tutorial that ships
with each product that will enable your users to get a good understanding
of the product and its usage. The tutorial runs for one hour and can
be used any number of times.
Implementation support is provided by Nixel online. This could be either
through a telephone call to the Nixel Support Center or by an email
or through an online chat. Nixel assures replies to emails within 12
hours of their receipt.
In some cities, Nixel also has partners who can provide training, implementation
assistance and on-site support. An updated list of these partners will
soon be provided.
Do you really think we can implement
the product without any
assistance ?
Sure. Nixel OrderManager is extremely simple to setup and intuitive
in its operations and structure. With the user reference and the learning
tutorial it will not take too much time to learn the product and its
operation.
How do I place my order for the
product ?
Its simple. Simply go on to the product website at nixel.com/ordermanager
and fill in the form provided. Or you can email or fax your order to
Nixel at sales@nixel.com and 91-22-5922394
respectively. Nixel will soon be making payments possible online. Presently
you can wire or send payments to Nixel by demand draft or local cheques
payable at Mumbai. On receipt of a confirmation of the payment, Nixel
will provide you the product license key by email and you can use this
with the downloaded software. Or you can ask for a media set and Nixel
will send you a single CD containing all the software and documentation.
Will you keep upgrading the product ?
Nixel has a team of engineers working all the time on product enhancements
and is committed to providing upgrades regularly. The time interval
of upgrades is difficult to predict but will depend a lot on customer
acceptance and feedback. You can help this process by providing us valuable
feedback and your wish list of features that you would like Nixel OrderManager
to have.
We believe software is a continuously evolving process and request
you to begin with the present version and keep moving with us as we
enhance it and make it more powerful and integrated.
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