You can now dramatically
improve
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your customer service, customer support & reliability |
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customer convenience and satisfaction |
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perceptions and value of your brand |
with just a single decision
Nixel
OCMS
Integrated web based complaint management software for help desks, customer service & support, call & contact centers.
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Easy to install & setup |
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Server based architecture : simpler management |
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Web enabled : run it across locations easily |
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Site licensing & hosted options |
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Low investments and operating costs |
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30 day installation & configuration support
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90 day product warranty |
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1 year email and telephone technical support
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Version protection for 1 year : get all
updates and fixes |
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Windows or Linux servers - run on either
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Choose your database : Oracle, SQL Server
or MySql |
Features
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Register complaints across channels into
a single platform |
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Unique complaint tracking number for simple
follow-up and communication with customers
and internally |
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Secure and accurate handling and tracking
of every complaint |
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Automated routing, notifications and escalation |
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Configurable to suit your customer service
processes and service level agreements |
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Add and configure users and departments
quickly and easily |
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Simple 24x7 customer self-service on your
website |
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Optional integration with call center and
other applications |
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Easy and powerful reporting for performance
monitoring |
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Executive management interface for real-time
reviews and analysis |
High Value Paybacks
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Happier customers |
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Team & management productivity & saved time |
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Integrated complaint handling |
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Customer service process control |
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Valuable learning about customer discomforts |
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Benefits
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Provide a reliable and accurate complaint
handling process and environment |
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Ensure that every complaint is attended
to and customers are responded to in time |
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Allow your customers to register and track
their complaints 24x7 on your website |
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Reduce the number of follow-ups and tracking
during problem resolution |
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Manage all complaints electronically across
locations |
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Enable your customer service team to handle
larger volumes of complaints with fewer people |
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Track real-time your customer service performance
across the organization |
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Get a real pulse on what problems your
customers face and how your organization is
responding to them |
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Over time build a strong perception of your
company and brand and enhance its value in
the minds of your customers |
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Create a strong customer orientation througout
the organization |
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Save valuable time of your senior executives.
Let them follow-through, monitor and manage
easier |
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Make customer complaint handling for your
organization less cumbersome |
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Integrate your customer complaint handling
across the organization
Pinpoint systemic deficiencies and identify
erring employees |
Call 91-22-32024956 or
email ocms@nixel.com
to get started.
Nixel OCMS (http://www.nixel.com/ocms)
from Nixel Technology (http://www.nixel.com)
Some of our satisfied users
Nixel, Nixel OCMS are trademarks
or registered trademarks of Nixel Technology. All
rights reserved. |
| An example of how Nixel OCMS will change
your customer service, customer support, help desk and complaint management and make them
very efficient and effective. |
Simple & intuitive complaint registration
forms |
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Accurate and updated status and progress information
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Automated routing, notifications & escalation |
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Comprehensive and detailed information on
each complaint, its history, references, discussions
and notes. |
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Versatile reporting for holistic understanding
and analysis of problems and deficiencies. |
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