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Nixel Online Complaint Management System
The Nixel Online Complaint Management System (OCMS) is a pioneering exercise in e-Governance. Its effort is towards improvement of the operations and communications of local governing bodies and their relationship with the citizens they serve.

A friendly and universally accessible web interface and a robust, scalable and versatile technology environment, the Nixel OCMS has been built using Java J2EE technology and uses Oracle to store the vast data that results from complaints registered by citizens and actions taken by the departments of the local agency.

This project is a joint effort by the Brihanmumbai Municipal Corporation (BMC), Praja Foundation (Praja) and Nixel Technology (Nixel). Established in mid-2001, the project has been under trial operation for the past few months of 2002 and will be soon opened to citizens to use.

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