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Nixel OCMS is an advanced software solution for help desks.
A help desk software solution, Nixel OCMS automates the routing
of requests, complaints and queries to the help desk and the
workflow for their resolution. |
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Nixel OCMS has an advanced reporting module that lets you
monitor your help desk performance and manage it better. |
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Nixel OCMS is a quick to install, cost-effective and reliable
solution for Help Desks. |
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Nixel OCMS will enable you to connect all your points of contact
and communication to a single help desk interface. Nixel OCMS
provides for integration with call center, email, letters and
faxes. |
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Nixel OCMS has multiple language support and provides sub-titles
for a second language on forms. |
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Nixel OCMS can be installed and setup in hours. |
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Nixel OCMS's configuration module lets you setup business
process rules and preferences and have your help desk software
operational in no time. |
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Nixel provides technology support and assistance to enable
more smooth implementation for your help desk. |
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Nixel OCMS can be implemented through your organization cutting
across functions and departments with individual routings and
assignments for various types of requests, queries and complaints. |
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Escalation and resolution times can be configured to suit
individual processes and modified from time to time to better
delivery and performance. |
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Automated email and SMS notifications, alerts and messages
can be setup and implemented for higher performance and speed. |
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Advanced management reports with drill downs enable real-time
control and management of help desk performance and analysis
of problems and frequently occuring requests and complaints. |
